The insurance industry is consistently ranked as one of the worst for customer experience. Unbelievably only 16% of customers surveyed in 2016 said they would buy more products from their current insurance provider.
Yet insurance executives are fast realising that the leading carriers are the ones delivering customer experiences that inspire loyalty and attract new customers frustrated by their experiences with their current providers.
That’s why we’re back for the 3rd year of Customer Experience Transformation: Insurance! This year we’re bigger and better than ever, with our most senior speaker faculty yet to give you the inside look at how insurers around Europe are tackling customer experience challenges head on.
I am very excited by the outstanding panel of speakers for this year’s conference, including:
• Firuzan Iscan, Head of Customer Experience Implementation, Allianz
• Sven Schultheiss, Head of Customer Centricity, AXA
• David Nottingham, Head of Customer Propositions, Wesleyan Assurance Society
• Jenny Burns, Director of Brand and Customer Experience, Just Insurance
• Helene Gullen, Head of Customer Experience, Unum
• Giulia Ajello, Senior Development Strategy Manager, Prudential
• Tina Dorrington, Customer Experience Manager, Domestic and General
• Jimmy Williams, CEO, Urban Jungle Insurance
• Adam Jacobsen, Director of Customer Experience, Trygg Hansa

They will guide you through your biggest CX challenges including how to:
• Embrace innovative and disruptive strategies in CX
• Drive employee engagement to deliver customer experience
• Turn the voice of the customer into actionable insight
• Use digitalisation and automation to deliver a seamless customer experience
• Translate customer experience improvements into clear business value for your organisation
The programme this year is packed with concrete hints and tips from our experts that will give you the inspiration you need to transform your customer experience strategy. There’s also plenty of opportunities to directly address your questions to our speakers in our interactive sessions.