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Batelco Introduces New Contact Centre
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Faster & More Accurate Response Time with Value Added Services

Manama, Bahrain: Batelco, the Kingdom's leading telecommunications company, in line with its ongoing commitment to enhance its customers' communication experiences has invested in a powerful new operations platform for its Contact Centre. The new system offers faster response time using the latest queuing mechanism which will benefit callers to Batelco Directory Enquiries (DQ) services on 181 and 188; Batelco switchboard on 17881881 and Batelco's recently launched Smart Guide service via phone number 101.

Batelco has the most sophisticated system, with the largest Database when it comes to directory enquiry services. To further enhance the system Batelco's DQ services can provide any requested numbers via multiple media such as voice and SMS which is very beneficial for customers calling from their mobile devices while on the go.

Batelco's Smart Guide service provides detailed information on places and activities in Bahrain relating to hotels, restaurants, airlines, fitness centres, hospitals, car rentals and more plus also information about special events taking place in the Kingdom. Additionally, Batelco Call Agents have the facility to guide customers to their desired destinations through an application built on Google Maps.

The service is available seven days a week from 7am to 10pm in both English and Arabic and is the first service of its kind in Bahrain. Such an enhanced service will allow both residents and the large numbers of tourists to make smarter decisions simply by phoning a single service number.

Batelco Group General Manager Media Relations Ahmed Al Janahi said that Batelco takes a customer-centric approach in the development of all its products and services.

"Providing innovation and exemplary customer care continues to place Batelco at the forefront of the telecoms industry in Bahrain. Our newly enhanced platform will ensure faster response time to callers for DQ, more accurate responses and diverse Value Added Services," he added.

The deployment of such platforms is a solid proof of Batelco's commitment towards enriching its customers telecom experience. Batelco will keep investing in its platforms to ensure that its customers continue to be delighted with their telecom journey.

This press release has been issued by Batelco Corporate Affairs department.

For further information, please contact Batelco Public Relations Office

Public.Relations@btc.com.bh / Fax +973 17611898

Press release posted on: Feb 23 2013

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Country: Bahrain

Bahrain Telecommunications Company (Batelco) is the leading integrated communications provider in the Kingdom of Bahrain and an emerging force among the regions key telecommunications players.

Batelco serves both the corporate and consumer markets in the most liberalised and competitive environment in the Middle East, and remains committed to delivering cutting-edge telecommunications to its customers in Bahrain and the MENA region. The Company's management and staff are driven by an enthusiasm for delivering the best customer experience based on innovation, affordability and reliability of products and services.

Batelco's specialised services cover the full spectrum of telecommunications solutions for residential and business customers and span a comprehensive range of mobile services, international roaming, high-speed Internet connections, satellite services, WiFi, MPLS IP-VPN network provisioning and management, Datacoms services over fixed, wireless and internet platforms, managed services, systems integration and enterprise solutions.

Batelco has invested US$1.4 billion in Bahrain's telecom infrastructure over the past 26 years, including significant investment in Next Generation Networks infrastructure which has reinforced the Kingdom's position as a leading communications hub. The Company's shares are listed on the Bahrain Stock Exchange with a total capitalization of approx US$ 3.2 billion as of February 2008.

With an ongoing strategy to grow overseas, the Batelco Group incorporates joint venture operations in Jordan, Kuwait, Yemen, Saudi Arabia and Egypt.

Batelco Main Number 17 88 18 81

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