The 4th Global Telecom Customer Retention and Profitability Summit is scheduled to take place on 16 - 17 April 2012 at Amwaj Rotana, Jumeriah Beach, Dubai, UAE. After the great success of three annual editions of the event held in South Africa, Fleming Gulf Conferences brings the global edition of its Telecom summit to Dubai this year.

With deregulation continuing in emerging telecom markets across the world, and as voice call rates hit rock bottom with an ever more intensifying price-war between multiple operators in saturated markets, the big question is- how to increase profitability and revenuesæ The answer lies in adopting a multi-faceted approach, with an effort to improve on multiple fronts- Customer Relationship Management, Customer Experience Management, Quality of Services, Customer Lifecycle Management, Product Innovation, Customer Profiling and Segmentation, Strategic Marketing etc. This upcoming conference covers all these aspects in-depth.

With an eye on the future, the conference focuses on the various approaches towards improving customer retention and loyalty, churn control and maximizing profitability through thought provoking debates and enlightening case studies. The powerful line up of speakers presenting at the conference represent leading telecom companies worldwide:

Vodafone Group Business Services (UK) | Etisalat (UAE) | Bharti Airtel (India)|
Telefonica (Spain) | Turkcell (Turkey) | MTN (Nigeria) | Mobinil (Egypt) | Telstra (Australia)|
Du (UAE) | Cell C (South Africa)| GO - Etihad Atheeb Telecom Company (Saudi Arabia)